We're grateful for your business! As long as your product meets the following requirements, we are happy to accept discretionary returns with no restocking fee:

• Returns must be initiated and postmarked within 30 days of delivery.
• Returns are accepted for unopened merchandise only. The product must be resalable and in the same condition that it was sent to you.
• You are responsible for any damage that your customer does to an item that your customer is returning to us.

Upon receipt of a returned item, we will inspect to ensure it is in resalable condition. Once this is confirmed, we will refund the product cost.

We cannot refund shipping costs associated with discretionary returns.

We want every customer to be a satisfied customer. We work hard to ensure that the merchandise we sell is of high quality and free of defects.

If an item we ship to you is defective, please get in contact within 30 days of delivery.

• For items we import directly, we will replace missing or damaged items at our expense.
• For items from external manufacturers, we will assist you in coordinating with the manufacturer for a replacement.

If we make an error during the process of fulfilling your order, you have the option of a full refund or a replacement shipment upon our receipt of the return.

If you or your customer receives a defective product, you have the option of a full refund or a replacement shipment upon furnishing photo documentation for our records.

We do not hold ourselves liable to any timeline of schedule. If you are ordering for an event that has a deadline, please give yourself ample time to receive your shipments. If you are taking an order from a customer that has a deadline it is your responsibility to advise them of this policy. We will not upgrade shipping services to accommodate schedules that are out of our control. If you place an order that is contingent on timely arrival, please understand that you are undertaking the risk of timely arrival that is over and above the cost of your item.

We can not guarantee color matching of poker chips from different manufacturing runs.

Due to normal manufacturing constraints, the shade of poker chip colors may slightly differ from sale to sale. We can not match previous purchases, so please expect that there may be a difference in the shade of chip colors from different orders.

If you choose to return chips that do not match a previous purchase, that discretionary return will be subject to a restocking fee.